UAE:Insurer uses AI to eliminate medical exams in life insurance underwriting
Dubai-headquartered Sukoon Insurance has launched a new AI-powered face-scanning feature for life insurance underwriting while onboarding new life insurance customers.
The new process will do away with the need for costly and time-consuming medical examinations s while applying for life insurance, making the whole process faster and simpler.
The company has partnered with One Call a technology solutions provider for the life and health insurance sector. The cutting-edge technology is integrated into the insurance provider’s existing videoconferencing system and analyses a short video of the applicant’s face to measure key health metrics like heart rate, blood pressure, and respiration rate.
In August 2024 the insurer had introduced an innovative videoconferencing feature for its life insurance underwriting process.
An insurance applicant will now be able to complete their life insurance application without going through extensive in-person medical examinations. In line with Sukoon’s customer-centric strategy, the integration of videoconferencing will make the process more accessible, convenient and inclusive.
Sukoon executive vice president and head of individual life and workplace saving Emmanuel Deschamps said, “The new AI integration within the videoconferencing tool is a testament to Sukoon’s digital approach, for greater flexibility and convenience of our customers.
He said, “It solidifies Sukoon’s dedication to enhancing the user experience of our clients.”
The AI upgrade is part of the company’s broader digital strategy, which includes a user-friendly mobile app and digital claims services.